Shipping policy
This Shipping Policy describes how Rivex Athletics handles order processing, shipping, and delivery. Please read carefully before placing an order.
1. Processing Times
All orders are processed within 24–48 hours.
Orders are not processed, shipped, or delivered on weekends or holidays.
During high order volumes, processing times may be extended. We will notify you by email if your order is significantly delayed.
2. Shipping Times
Spain & Europe: Estimated delivery time is 2–8 days depending on your location.
Note: Delivery times are estimates only and are not guaranteed.
3. Shipping Costs
We offer FREE shipping.
4. Tracking Information
Once your order has shipped, you will receive an email confirmation with a tracking number.
Tracking updates may take 2–5 business days to appear.
5. Shipping Restrictions
We reserve the right to limit or refuse shipping to certain countries or regions based on carrier availability or regulatory restrictions.
6. Damaged, Lost, or Delayed Shipments
Rivex Athletics is not responsible for delays caused by carriers, customs, or incorrect shipping information provided by the customer.
Damaged orders: Contact us within 7 days of delivery at rivexathletics@gmail.com with photos of the damage, and we will review the situation.
Missing packages or delivery issues: Contact us at rivexathletics@gmail.com, and we will assist you where possible.
7. Returns Notice
All returns must be made within 30 days of delivery.
8. Contact Information
If you have any questions about this Shipping Policy or your order, please contact us:
Email: rivexathletics@gmail.com
Phone: +1 647-564-0130